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Customer Support Team Lead

ab 01.12.2020, unbefristet
bei AxeTrading AG in Magdeburg
für Fachkraft (> 3 Jahre Berufserfahrung)
Vollzeit
IT & Digitalisierung, Kundendienst & Support

We are looking for someone with experience in and passion for managing and growing a customer support team, ideally at a company that sells B2B sod´ftware, who is ready to take on new challenges.

You will
  • lead the customer and technical support team to provide the best customer experience ever
  • be responsible for relationships between our customers and AxeTrading
  • implement customer support strategy
  • assemble a new look customer support team, to also include technical support, documentation writers and building out our remote options
  • measure and enhance customer experience, with data led decisions and tracking KPI's for customers and agents.
You have
  • at least 5+ years’ experience leading a customer support team, ideally for a B2B software product and looking for the next challenge to grow our customer support team here at AxeTrading.
  • an obsession with delivering exceptional customer experience, creating and implementing strategies that are backed up with metrics.
  • understanding of operational processes, along with knowledge of how to build teams and reporting structures.
  • a rapid ability to learn & teach others.
  • strong written and verbal communications.
  • an excellent attention to detail, alongside the ability & willingness to work quickly.
  • understanding of fixed income e-trading workflows.
  • good command of Linux, Java and SQL environments.
You are
  • fluent in English, spoken and written.
  • available to take on shifts to ensure support to customers located in different time zones
  • (when allowed by the global travel restrictions) available to take on short business trips on short notice

Ihre Ansprechpartnerin

Foto Frau  Marilena Nalli

Frau Marilena Nalli
AxeTrading AG

Jetzt bewerben!

AxeTrading AG

Softwareentwicklung im Finanzbereich

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Jetzt bewerben!

Jetzt bewerben!

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Benefits

  • Betriebliche Altersvorsorge
  • Dienstwagen / Dienstfahrrad
  • Flexible Arbeitszeiten
  • Teamevents
  • Weiterbildungen