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Customer Support Specialist

ab 01.04.2021, unbefristet
bei AxeTrading AG in Magdeburg
für Fachkraft (< 3 Jahre Berufserfahrung) / Fachkraft (> 3 Jahre Berufserfahrung)
IT & Digitalisierung, Kundendienst & Support

We are looking for someone with great interpersonal skills and analytical mindset, who enjoys the fast-paced world of finance in a very varied customer facing role.

You will
  • manage the testing of our builds, installers, integrations, updates
  • communicate with customers using our helpdesk to resolve technical issues and answer technical inquiries
  • help customers installing our software on their machines and suggest improvements to our installer systems
  • help reproduce technical bugs/issues and ensure resolution
  • propose improvements around usability of the technical aspects of our platform and feed into the dev/product team
  • work with QA team to ensure testing on new releases is completed to a high standard
  • verify fixes and collaborate with the dev team on regressions and improvements
  • help to improving our user guide documentation
You have
  • experience in technical support/customer service
  • knowledge of different operating systems, servers and experience managing self-hosted products
  • exposure to Windows, Linux and AWS ecosystem
  • a talent for solving problems and a passion for troubleshooting issues
  • strong written and verbal communication skills
You are
  • a fast learner
  • customer oriented
  • able and willing to multitask between the different support, QA and documentation aspects
  • fluent in English, spoken and written
  • available to take on shifts to ensure support to customers located in different time zones
  • (when allowed by the global travel restrictions) available to take on short business trips on short notice

Ihre Ansprechpartnerin

Foto Frau  Marilena Nalli

Frau Marilena Nalli
AxeTrading AG

Jetzt bewerben!

AxeTrading AG

Softwareentwicklung im Finanzbereich

zur Unternehmens-Seite

Jetzt bewerben!

Jetzt bewerben!

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