Customer Support Specialist

We are looking for someone with great interpersonal skills, an analytical mindset, who enjoys the fast-paced world of finance in a very varied customer facing role.

You will

• manage the testing of our builds, installers, integrations, updates
• communicate with customers using our helpdesk to resolve technical issues and answer technical inquiries
• help customers installing our software on their machines and suggest improvements to our installer systems
• help reproduce technical bugs/issues and ensure resolution
• propose improvements around usability of the technical aspects of our platform and feed into the dev/product team
• work with QA team to ensure testing on new releases is completed to a high standard
• verify fixes and collaborate with the dev team on regressions and improvements
• help to improving our user guide documentation

You have

• experience in technical support/customer service
• knowledge of different operating systems, servers and experience managing self-hosted products
• exposure to Windows, Linux and AWS ecosystem
• a talent for solving problems and a passion for troubleshooting issues
• strong written and verbal communication skills

You are

• a fast learner
• customer oriented
• able and willing to multitask between the different support, QA and documentation aspects
• fluent in English, spoken and written
• available to take on shifts to ensure support to customers located in different time zones
• (when allowed by the global travel restrictions) available to take on short business trips on short notice

Ihre Ansprechpartnerin

Basis AxeTrading AG

AxeTrading AG

Softwareentwicklung im Finanzbereich

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