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Client Support Analyst
ab 15.04.2021, unbefristet
bei AxeTrading AG in Magdeburg ODER London
für Fachkraft (< 3 Jahre Berufserfahrung) / Fachkraft (> 3 Jahre Berufserfahrung)
Vollzeit
Finanzen & Controlling, IT & Digitalisierung, Kundendienst & Support

We are looking for someone proactive with great interpersonal skills, an analytical mindset and experience of supporting corporate clients across the fast-paced world of finance.
Role & Responsibilities
- Resolve technical issues of our worldwide-based clients
- Help clients installing our software on their own machines and suggest improvements to our installer systems
- Help reproduce technical bugs/issues and ensure resolution of these
- Troubleshoot client issues
- Propose improvements around usability of the technical aspects of our platform and feed into the dev/product team
- Keep abreast of market & regulatory changes and adapting new team policies/procedures as needed
- Cross-train with global counterparts to ensure depth of application knowledge and client coverage
About You
You have
- experience in a technical support/client service facing role, ideally in FinTech sector
- knowledge of different operating systems, servers and experience managing self-hosted products
- exposure to Windows, Linux and AWS ecosystem
- a talent for solving problems and a passion for troubleshooting issues
- strong written and verbal communication skills
- empathy for clients and determination to fight their problems
You are
- at your ease with IT and able to learn how to support our software’s technical elements
- a fast learner
- able and willing to multitask between the different support, QA and documentation aspects of this role and take on the different responsibilities of each space
- fluent in English, spoken and written
- available to take on shifts to ensure support to customers located in different time zones
Ihre Ansprechpartnerin

Benefits
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Betriebliche Altersvorsorge
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Flexible Arbeitszeiten
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Teamevents
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Weiterbildungen
- Betriebliche Altersvorsorge
- Flexible Arbeitszeiten
- Teamevents
- Weiterbildungen