Client Support Analyst

We are looking for someone proactive with great interpersonal skills, an analytical mindset and experience of supporting corporate clients across the fast-paced world of finance.

Role & Responsibilities

• Resolve technical issues of our worldwide-based clients
• Help clients installing our software on their own machines and suggest improvements to our installer systems
• Help reproduce technical bugs/issues and ensure resolution of these
• Troubleshoot client issues
• Propose improvements around usability of the technical aspects of our platform and feed into the dev/product team
• Keep abreast of market & regulatory changes and adapting new team policies/procedures as needed
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage

About You

You have

• experience in a technical support/client service facing role, ideally in FinTech sector
• knowledge of different operating systems, servers and experience managing self-hosted products
• exposure to Windows, Linux and AWS ecosystem
• a talent for solving problems and a passion for troubleshooting issues
• strong written and verbal communication skills
• empathy for clients and determination to fight their problems

You are

• at your ease with IT and able to learn how to support our software’s technical elements
• a fast learner
• able and willing to multitask between the different support, QA and documentation aspects of this role and take on the different responsibilities of each space
• fluent in English, spoken and written
• available to take on shifts to ensure support to customers located in different time zones

Ihre Ansprechpartnerin

AxeTrading AG

AxeTrading AG

Softwareentwicklung im Finanzbereich

zur Unternehmens-Seite

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