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Client Support Analyst

ab 01.05.2021, unbefristet
bei AxeTrading AG in Magdeburg ODER London
für Berufseinsteiger/in / Fachkraft (< 3 Jahre Berufserfahrung) / Fachkraft (> 3 Jahre Berufserfahrung)
Finanzen & Controlling, IT & Digitalisierung, Kundendienst & Support

We are looking for someone proactive with great interpersonal skills, an analytical mindset and experience of supporting corporate clients across the fast-paced world of finance.

Role & Responsibilities
  • Resolve technical issues of our worldwide-based clients
  • Help clients installing our software on their own machines and suggest improvements to our installer systems
  • Help reproduce technical bugs/issues and ensure resolution of these
  • Troubleshoot client issues
  • Propose improvements around usability of the technical aspects of our platform and feed into the dev/product team
  • Keep abreast of market & regulatory changes and adapting new team policies/procedures as needed
  • Cross-train with global counterparts to ensure depth of application knowledge and client coverage
About You

You have

  • experience in a technical support/client service facing role, ideally in FinTech sector
  • knowledge of different operating systems, servers and experience managing self-hosted products
  • exposure to Windows, Linux and AWS ecosystem
  • a talent for solving problems and a passion for troubleshooting issues
  • strong written and verbal communication skills
  • empathy for clients and determination to fight their problems You are
  • at your ease with IT and able to learn how to support our software’s technical elements
  • a fast learner
  • able and willing to multitask between the different support, QA and documentation aspects of this role and take on the different responsibilities of each space
  • fluent in English, spoken and written
  • available to take on shifts to ensure support to customers located in different time zones

Start ASAP

Ihre Ansprechpartnerin

Foto Frau  Marilena Nalli

Frau Marilena Nalli
AxeTrading AG

Jetzt bewerben!

AxeTrading AG

Softwareentwicklung im Finanzbereich

zur Unternehmens-Seite

Jetzt bewerben!

Jetzt bewerben!

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